Field Service – Aftermarket Technician

Start date:                               01 September 2018 or earlier

Salary:                                     A market-related remuneration package, commensurate with experience

Summary of the role

As a Field Service – Aftermarket Technician at Smith Power Equipment, you will be joining a dynamic, innovative and well-established company representing world-wide leading brands in a diverse range of specialist industry sectors with a large footprint across South Africa. The Field Service – Aftermarket Technician will be responsible for providing excellent field services as well as after-sales technical support to both existing and new customers while offering support to sales executives/professionals in the management of sales through account management in a B2B environment. In addition, a good understanding of technology and the industry is necessary to be successful in the role. The ideal candidate would display an exceptional level of self-motivation and ambition to succeed at Smith Power.

Responsibilities:

  • Plan and repair specialist industry equipment by applying a diagnostic and accurate approach to servicing machinery
  • Drive successful customer and service engagement by meeting the required service level agreement stipulated by Smith Power Equipment
  • Effectively manage customer satisfaction by offering superior product support which will include negotiations with dealers and factory outlets
  • Consistently track, manage and monitor customer interactions to improve customer satisfaction and retention post-sales services
  • Remain abreast with industry trends to adequately support the sales executive / professional, especially to identify opportunities within the existing client base

Benefits

In addition to providing the successful Field Service – Aftermarket Technician with a market-related remuneration package, Smith Power Equipment offers the following benefits:

  • The opportunity to advance your technical skillset through the exposure to market-leading global brands
  • The chance to work within a multi-disciplined technical environment with a world class-leading provider of industrial, leisure and agriculture equipment
  • Extensive internal training programs

Requirements

  • A mature candidate
  • A minimum track record of 5 years technical experience in a related field
  • Valid driver’s license and have access to your own transport
  • A self-directed professional who thrives on providing excellent levels of service to a demanding customer base
  • Knowledge and understanding of general technical requirements
  • Excellent communication skills
  • Fully bilingual
  • Demonstrate the ability to communicate with a diverse customer group
  • Above average administrative skills while operating within a process-driven technical environment
  • Willingness to embrace technology within the field of service
  • Medically fit and/or healthy individual that lives by ‘good’ lifestyle habits

Company summary

Smith Power Equipment started from humble beginnings and has proven to be one of the largest competitors in the market when importing and distributing world leading brands such as specialist machinery, turf maintenance and off-road equipment. As a company, we pride ourselves in creating a dynamic and progressive culture which offers a field service – aftermarket technician ample opportunity for personal and professional growth and advancements. Join an experienced, passionate, highly motivated and enthusiastic team who are driven to make a difference in the lives of their clients. For more information on our company, visit our website for more information on our company at https://smithpower.co.za/

How to apply

STEP 1:

Complete the Pre-Interview Assignment

You are required to submit the following pre-interview assignment:

  1. A motivational letter outlining why are you an ideal candidate for the position advertised at Smith Power Equipment?
  2. As part of the above motivation, please outline what your earning aspiration at Smith Power Equipment is?

 

STEP 2:

  1. Please submit your fully detailed CV, together with the pre-interview assignment listed above to careers@smithpower.co.za
  1. CV deadline is strictly Friday, 27 July 2018 at 17h00. No late applications will be considered
  2. No telephonic interviews will be conducted, and should you not hear from us within one week of the closing date for this position, please accept that your application was unsuccessful.